Community Operations Lead (Assistant Manager)

FirstService Residential; Ocean View (DE); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking an Assistant Community Manager to support management in the operations of a Community Association. You will deliver excellent customer service to owners, residents, clients and vendors.

Your responsibilities include responding to inquiries, assisting with daily financial management, bids, site inspections, and maintaining records. You will join a team that supports board meetings and reports preparation.

Qualifications

• College degree or equivalent work experience required.
• Minimum 2 years' experience in a customer service environment.
• Strong organizational and communication skills.
• Proficient with email, Word, Excel and PowerPoint.
• Ability to manage multiple tasks and coordinate with others.
• Attention to detail and ability to work under pressure.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in timely fashion.
• Assist with daily financial management and recordkeeping.
• Assist with bid process and site inspections.
• Maintain records in Connect including work orders and association documents.
• Attend Board meetings and assist with agenda and reports.
• Prepare annual calendar of association activities and deadlines.
• Handle mailings and maintain accurate records.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Microsoft Word

Excel

PowerPoint

Project management

Interpersonal skills

Accounting basics

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

FirstService Residential is seeking an Assistant Community Manager to support management in the operations of a Community Association. You will deliver excellent customer service to owners, residents, clients and vendors.

Your responsibilities include responding to inquiries, assisting with daily financial management, bids, site inspections, and maintaining records. You will join a team that supports board meetings and reports preparation.