Assistant Community Manager: Operations & Resident Support

FirstService Residential; Alexandria (VA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k with company match

Job summary

FirstService Residential is seeking an Assistant Community Manager to support the management of Community Association operations and deliver exceptional service to owners, residents, clients, and vendors. You will assist with daily financial management, board preparation, and recordkeeping, while coordinating with the Community Manager to maintain property standards.

This role requires strong communication, organization, and computer skills, with experience in MS Office and budgeting procedures.

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellnt computer skills required including email, Word, Excel and PowerPoint.
• Excellent organizational skills and project management.
• Exceptional communication and interpersonal skills.
• Advanced written communication skills.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in timely fashion.
• Assist with the daily general financial management and recordkeeping.
• Assist with bid process.
• Conduct regular inspections of site, where needed.
• Maintain all records in Connect including work orders, resident information, Association documents, community information.
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices.
• Attend all Board meetings, where necessary.
• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet.
• Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary.
• Handle mailings, as needed and required.
• Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting).
• Meet with Community Manager weekly to ensure completion of open action items.
• Regular attendance and punctuality are essential functions for the role.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Time management

Recordkeeping

Board meeting support

Multitasking

Problem solving

Attention to detail

Education

College degree or equivalent work experience

Tools

Microsoft Office

Excel

Word

PowerPoint

Job description

FirstService Residential is seeking an Assistant Community Manager to support the management of Community Association operations and deliver exceptional service to owners, residents, clients, and vendors. You will assist with daily financial management, board preparation, and recordkeeping, while coordinating with the Community Manager to maintain property standards.

This role requires strong communication, organization, and computer skills, with experience in MS Office and budgeting procedures.