Community Experience & Operations Coordinator

FirstService Residential; Ten Mile Run (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking an Assistant Community Manager to support management in the operations of Community Association business and deliver exceptional service to owners, residents, clients and vendors.

The role focuses on customer service, recordkeeping, financial management support, and coordinating Board-related activities. Strong communication, organizational, and computer skills are essential for success in this position.

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills and project management.
• Strong written and verbal communication skills.
• Excellent computer skills including email, Word, Excel and PowerPoint.
• Knowledge of basic accounting/budgeting procedures.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in timely fashion.
• Assist with the daily general financial management and recordkeeping.
• Attend all Board meetings, where necessary.
• Assist with preparation of Board meeting agenda and management reports.
• Maintain all records and ensure files are up to date and accessible.

Skills

Customer service

Organizational skills

Communication

Interpersonal skills

Written communication

Education

College degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

FirstService Residential is seeking an Assistant Community Manager to support management in the operations of Community Association business and deliver exceptional service to owners, residents, clients and vendors.

The role focuses on customer service, recordkeeping, financial management support, and coordinating Board-related activities. Strong communication, organizational, and computer skills are essential for success in this position.