Community Operations Associate

FirstService Residential; Williamsburg (VA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Full comprehensive benefits

401k with company match

Paid holidays

Job summary

FirstService Residential in Williamsburg, VA is seeking an Assistant Community Manager to support management in community association operations and deliver client- and vendor-focused service. The role emphasizes administrative duties, records management, and board support for ongoing projects.

You will handle inquiries, assist with finances and bid processes, conduct site inspections, and maintain files. Strong communication and organizational skills are essential for success in this role.

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent computer skills including email, Word, Excel and PowerPoint.
• Advanced Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
• Must be able to work on more than one assignment at a time with frequent interruptions and changes.
• Exceptional interpersonal skills.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in timely fashion.
• Assist with daily general financial management and recordkeeping.
• Assist with bid process.
• Conduct regular inspections of site as needed.
• Maintain all records in Connect including work orders, resident information, Association documents, community information.
• Attend Board meetings and assist with agenda preparation and monthly reports.
• Assist with establishing an annual calendar indicating all association activities and deadlines.
• Handle walk-in homeowners and refer to Community Manager when necessary.
• Recordkeeping – binders for monthly agendas, modification requests, work orders, financials.
• Meet with Community Manager weekly to ensure completion of open action items.

Skills

Strong organizational skills

Strong written and verbalcommunication

Excellent computer skills (Email, Word

PowerPoint

Advanced Microsoft Office skills

Knowledge of basic accounting/budgetng

Ability to work under pressure

Coordinate the work of others

Education

College degree or equivalent work experience

Tools

Excel

Word

PowerPoint

Job description

FirstService Residential in Williamsburg, VA is seeking an Assistant Community Manager to support management in community association operations and deliver client- and vendor-focused service. The role emphasizes administrative duties, records management, and board support for ongoing projects.

You will handle inquiries, assist with finances and bid processes, conduct site inspections, and maintain files. Strong communication and organizational skills are essential for success in this role.