Community Association Lead | Property Ops & Projects

FirstService Residential; Charlotte (NC); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

Paid holidays

Travel may be required

Job summary

FirstService Residential is seeking a Community Association Manager to lead on-site operations and manage relationships across departments to meet company objectives. You will collaborate with Regional Directors and the Board to implement projects, resolve issues, and deliver quality service to residents.

Key duties include supervising staff, conducting site inspections, overseeing construction projects, and maintaining contract obligations.

Qualifications

• 3+ years of experience in property Operations, Hospitality, or construction.
• Bachelor’s degree in business or related field.
• Must be Certified and Licensed by the state for Community Association Management (CAM).
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Excellent organization, motivation, leadership, management, and interpersonal skills
• Ability to work with sensitive and/or confidential information.
• Knowledge and ability to apply local state Statutes and Community documents.

Responsibilities

• Provide management and leadership to assigned property and book of business.
• Manage the functions of a team within a property while maintaining standards of excellence for processes, methods, and personnel.
• Act as liaison to ensure quality service is delivered, that Board expectations are met and to assist in prompt response and resolution to questions/problems.
• Maintain knowledge and understanding of the contract between the association and FirstService Residential. Ensure all contractual obligations are being met.
• Initiate contact with new residents.
• Conduct site inspections regularly, identify deficiencies and provide recommendations and action plans to improve the property.
• Oversee all construction projects and ensure property maintenance/improvement and other related projects are completed on time and within budget.
• Create, maintain, and upload a wide variety of information in our portal including but not limited to work orders, signed meeting minutes and Monthly Management Report.
• Interview, select, recommend, hire, train and schedule assigned staff. Ensure proper coverage and staffing levels. Provide directions to staff and assist in the investigation and resolution of problems.

Skills

Property Operations

Hospitality experience

Construction knowledge

CAM Certification

Critical thinking

MS Office / Outlook

Leadership

Interpersonal skills

Confidential information handling

Knowledge of local statutes

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking a Community Association Manager to lead on-site operations and manage relationships across departments to meet company objectives. You will collaborate with Regional Directors and the Board to implement projects, resolve issues, and deliver quality service to residents.

Key duties include supervising staff, conducting site inspections, overseeing construction projects, and maintaining contract obligations.