Community Operations Lead

FirstService Residential; Arlington (VA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

401k with company match

Paid holidays

Time off benefits

Occasional travel

Job summary

FirstService Residential is seeking an Assistant Community Manager in Arlington, VA to support management of community associations and deliver exceptional service to owners, residents, clients, and vendors.

Responsibilities include handling inquiries, assisting with financial recordkeeping, board meeting prep, and calendar planning while maintaining comprehensive records and ensuring timely follow-up. A college degree or equivalent experience and strong MS Office skills are required.

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent Microsoft Office skills.
• Knowledge of basic accounting/budgeting procedures.
• Ability to manage multiple tasks and coordinate the work of others.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times
• Respond to inquiries and provide resolution to questions or concerns in timely fashion
• Assist with the daily general financial management and recordkeeping
• Assist with bid process
• Conduct regular inspections of site, where needed
• Maintain all records in Connect including work orders, resident information, Association documents, community information
• Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
• Attend all Board meetings, where necessary
• Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
• Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
• Assist all walk-in homeowners and refer to Community Manager, when necessary
• Handle mailings, as needed and required
• Recordkeeping – binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting)
• Meet with Community Manager weekly to ensure completion of open action items
• Regular attendance and punctuality are essential functions for the role

Skills

Customer service

Organizational skills

Written and verbal communication

Microsoft Office

Pressure management

Attention to detail

Education

College degree or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook (Email)

Job description

FirstService Residential is seeking an Assistant Community Manager in Arlington, VA to support management of community associations and deliver exceptional service to owners, residents, clients, and vendors.

Responsibilities include handling inquiries, assisting with financial recordkeeping, board meeting prep, and calendar planning while maintaining comprehensive records and ensuring timely follow-up. A college degree or equivalent experience and strong MS Office skills are required.