Community Center Guest Services

City of Plymouth, MN; Plymouth (MN); Presencial; USD 22.000 - 26.000; A tiempo parcial

Descripción de la vacante

City of Plymouth, MN is seeking a friendly Customer Service Associate to welcome facility users, process tickets, registrations, and inquiries in person or by phone.

You will support rentals, events, and programs, handle cash, and maintain an organized guest services desk, always prioritizing a positive user experience.

Evening and weekend availability is required; this role contributes to a safe, engaging city facility environment.

Formación

• Previous customer service experience.
• Previous cash handling experience.
• Ability to work independently.
• Must enjoy serving the public.
• Availability to work nights and weekends.

Responsabilidades

• Respond to questions and give information regarding facility amenities, schedules, programming, special events, fees, hours, etc.
• Troubleshoot concerns that may arise with customers, visitors or any groups using the facility or grounds.
• Assist full-time supervisory staff in specific tasks including but not limited to rentals, events, programs, projects, or customer service.
• Assist as needed with rental set ups, special events, playground supervision, recreation programs, or other areas necessary for Plymouth Community Center operations.
• Administrative support such as word processing, filing, cash handling, and record management.
• Monitor all activities throughout the building to ensure users’ needs are met.
• Maintain a clean and organized guest services desk.
• Ability to multi-task and work as a team to meet the needs of all user groups in the facility.

Conocimientos

Customer service

Cash handling

Independent worker

Public service

Evening/weekend availability

Descripción del empleo

At the City of Plymouth, we all work together to add quality to life. This mission and our guiding values – CIVIC: customer focus, integrity, visionary, inclusion and connection – shape our work as we advance the City Council’s strategic priority to be a city of choice. We are seeking candidates who are eager to adopt and champion our mission and values.

Pay Range:

$15.99 - $18.55 Hourly

Job Description:

Primary Objective of Position

Responsible for providing a welcoming environment and excellent customer service to all facility users, ensuring that all internal and external services are provided in a friendly, efficient, and effective manner. Responsibilities include greeting all guests, processing point of sale tickets, program registrations, and customer interaction, both in person and over the phone.

Major Areas of Responsibility

• Respond to questions and give information regarding facility amenities, schedules, programming, special events, fees, hours, etc.
• Troubleshoot concerns that may arise with customers, visitors or any groups using the facility or grounds.
• Assist full-time supervisory staff in specific tasks including but not limited to rentals, events, programs, projects, or customer service.
• Assist as needed with rental set ups, special events, playground supervision, recreation programs, or other areas necessary for Plymouth Community Center operations.
• Administrative support such as word processing, filing, cash handling, and record management.
• Monitor all activities throughout the building to ensure users’ needs are met.
• Maintain a clean and organized guest services desk.
• Ability to multi-task and work as a team to meet the needs of all user groups in the facility.

Minimum Qualifications

• Previous customer service experience.
• Previous cash handling experience.
• Ability to work independently.
• Must enjoy serving the public.
• Availability to work nights and weekends.