Community Center Guest Services

City of Plymouth; Community Center (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

The City of Plymouth is seeking friendly front desk staff for the Plymouth Community Center to provide welcoming service to facility users, process tickets and registrations, and answer questions about amenities and schedules.

Responsibilities include greeting guests, handling cash, assisting with rentals and events, supporting supervisory staff, maintaining a clean desk, and collaborating with teams to ensure a positive experience for all visitors, including evenings and weekends.

Qualifications

• Previous customer service experience.
• Previous cash handling experience.
• Ability to work independently.
• Must enjoy serving the public.
• Availability to work nights and weekends.

Responsibilities

• Respond to questions and provide information regarding facility amenities, schedules, programming, fees, and hours.
• Troubleshoot concerns with customers, visitors, or groups using the facility.
• Assist full-time supervisory staff with rentals, events, programs, projects, or customer service.
• Assist with rental setups, special events, playground supervision, recreation programs, or other Plymouth Community Center operations.
• Administrative support such as word processing, filing, cash handling, and record management.
• Monitor activities to ensure users' needs are met throughout the building.
• Maintain a clean and organized guest services desk.
• Multi-task and work as a team to meet the needs of all user groups.

Skills

Customer service

Cash handling

Independence

Serves the public

Evenings and weekends availability

Job description

At the City of Plymouth, we all work together to add quality to life. This mission and our guiding values – CIVIC: customer focus, integrity, visionary, inclusion and connection – shape our work as we advance the City Council’s strategic priority to be a city of choice. We are seeking candidates who are eager to adopt and champion our mission and values.

Pay Range

$15.99 - $18.55 Hourly

Job Description: Primary Objective of Position

Responsible for providing a welcoming environment and excellent customer service to all facility users, ensuring that all internal and external services are provided in a friendly, efficient, and effective manner.

Responsibilities include greeting all guests, processing point of sale tickets, program registrations, and customer interaction, both in person and over the phone.

Major Areas of Responsibility

• Respond to questions and give information regarding facility amenities, schedules, programming, special events, fees, hours, etc.
• Troubleshoot concerns that may arise with customers, visitors or any groups using the facility or grounds.
• Assist full-time supervisory staff in specific tasks including but not limited to rentals, events, programs, projects, or customer service.
• Assist as needed with rental set ups, special events, playground supervision, recreation programs, or other areas necessary for Plymouth Community Center operations.
• Administrative support such as word processing, filing, cash handling, and record management.
• Monitor all activities throughout the building to ensure users’ needs are met.
• Maintain a clean and organized guest services desk.
• Ability to multi-task and work as a team to meet the needs of all user groups in the facility.

Minimum Qualifications

• Previous customer service experience.
• Previous cash handling experience.
• Ability to work independently.
• Must enjoy serving the public.
• Availability to work nights and weekends.

The City of Plymouth, Minnesota is a thriving community of more than 80,000 residents located just twelve miles northwest of Minneapolis. Our team of highly professional employees is dedicated to serving a vibrant, growing and diverse community to achieve our mission of working together to add quality to life. This work is guided by our CIVIC Values: Customer Focus (providing responsive and excellent service), Integrity (doing the right thing to maintain public trust), Visionary (anticipating needs of customers by being bold, strategic and creative), Inclusion (fostering a culture that values individuals for their unique qualities and contributions) and Connections (cultivating authentic relationships and meaningful engagement experiences).