Community Center Front Desk & Guest Services Specialist

City of Plymouth; Community Center (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

The City of Plymouth is seeking friendly front desk staff for the Plymouth Community Center to provide welcoming service to facility users, process tickets and registrations, and answer questions about amenities and schedules.

Responsibilities include greeting guests, handling cash, assisting with rentals and events, supporting supervisory staff, maintaining a clean desk, and collaborating with teams to ensure a positive experience for all visitors, including evenings and weekends.

Qualifications

• Previous customer service experience.
• Previous cash handling experience.
• Ability to work independently.
• Must enjoy serving the public.
• Availability to work nights and weekends.

Responsibilities

• Respond to questions and provide information regarding facility amenities, schedules, programming, fees, and hours.
• Troubleshoot concerns with customers, visitors, or groups using the facility.
• Assist full-time supervisory staff with rentals, events, programs, projects, or customer service.
• Assist with rental setups, special events, playground supervision, recreation programs, or other Plymouth Community Center operations.
• Administrative support such as word processing, filing, cash handling, and record management.
• Monitor activities to ensure users' needs are met throughout the building.
• Maintain a clean and organized guest services desk.
• Multi-task and work as a team to meet the needs of all user groups.

Skills

Customer service

Cash handling

Independence

Serves the public

Evenings and weekends availability

Job description

The City of Plymouth is seeking friendly front desk staff for the Plymouth Community Center to provide welcoming service to facility users, process tickets and registrations, and answer questions about amenities and schedules.

Responsibilities include greeting guests, handling cash, assisting with rentals and events, supporting supervisory staff, maintaining a clean desk, and collaborating with teams to ensure a positive experience for all visitors, including evenings and weekends.