Community Center Guest Services Specialist

City of Plymouth, MN; Plymouth (MN); On-site; USD 22,000 - 26,000; Part time

Job summary

City of Plymouth, MN is seeking a friendly Customer Service Associate to welcome facility users, process tickets, registrations, and inquiries in person or by phone.

You will support rentals, events, and programs, handle cash, and maintain an organized guest services desk, always prioritizing a positive user experience.

Evening and weekend availability is required; this role contributes to a safe, engaging city facility environment.

Qualifications

• Previous customer service experience.
• Previous cash handling experience.
• Ability to work independently.
• Must enjoy serving the public.
• Availability to work nights and weekends.

Responsibilities

• Respond to questions and give information regarding facility amenities, schedules, programming, special events, fees, hours, etc.
• Troubleshoot concerns that may arise with customers, visitors or any groups using the facility or grounds.
• Assist full-time supervisory staff in specific tasks including but not limited to rentals, events, programs, projects, or customer service.
• Assist as needed with rental set ups, special events, playground supervision, recreation programs, or other areas necessary for Plymouth Community Center operations.
• Administrative support such as word processing, filing, cash handling, and record management.
• Monitor all activities throughout the building to ensure users’ needs are met.
• Maintain a clean and organized guest services desk.
• Ability to multi-task and work as a team to meet the needs of all user groups in the facility.

Skills

Customer service

Cash handling

Independent worker

Public service

Evening/weekend availability

Job description

City of Plymouth, MN is seeking a friendly Customer Service Associate to welcome facility users, process tickets, registrations, and inquiries in person or by phone.

You will support rentals, events, and programs, handle cash, and maintain an organized guest services desk, always prioritizing a positive user experience.

Evening and weekend availability is required; this role contributes to a safe, engaging city facility environment.