Community Association Administrative Coordinator

FirstService Residential; Arlington (VA); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401k with company match

Paid holidays

Time off benefits

Job summary

FirstService Residential is seeking an Administrative Assistant to support the daily administration and coordination of a Community Association in Arlington, VA. You will handle customer service, communicate with the Board of Trustees and homeowners, and manage work orders using Connect.

The role requires 3+ years of administrative experience, proficiency in Microsoft Office, and the ability to handle confidential information.

Qualifications

• Minimum of 3 years business experience in an administrative capacity or related experience.
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Responsibilities

• Provide excellent customer service and maintain open lines of communication with fellow associates, homeowners and Board of Trustees.
• Have general knowledge and understanding of building systems and components.
• Log work requests in Connect and generate work orders for maintenance staff and/or contractors.
• Update work order log with notes and action taken by vendors.
• Close open work orders in system when complete by vendor.
• Update and maintain community information in Connect, including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and forms.
• Utilize Connect's Resident Alert feature to keep homeowners apprised of Association activities and important updates.

Skills

Customer service

Administrative support

Problem solving

Tools

Connect

Job description

FirstService Residential is seeking an Administrative Assistant to support the daily administration and coordination of a Community Association in Arlington, VA. You will handle customer service, communicate with the Board of Trustees and homeowners, and manage work orders using Connect.

The role requires 3+ years of administrative experience, proficiency in Microsoft Office, and the ability to handle confidential information.