Resident Services & Community Liaison

FirstService Residential; Dumfries (VA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking a Resident Services Administrator to manage day-to-day community association operations and serve as the primary contact for residents. You will handle customer inquiries, communicate with the Board of Trustees, and review architectural modifications for compliance.

The role requires strong organizational and communication skills, proficiency in Microsoft Office, and the ability to manage confidential information.

Qualifications

• Strong organizational skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office, Outlook and Windows.

Responsibilities

• Be knowledgeable of all Governing Documents, Rules and Regulations and general legal requirements of a community association.
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees.
• Have general knowledge and understanding of building systems and components.
• Follow all policies and procedures of the Company.
• Work closely with Management to learn all responsibilities of site operations.
• Such other duties and responsibilities as may reasonably be directed and required.
• Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees.
• Update and maintain community information in portal, including but not limited to the community website, community projects, management reports and all association documents and forms.
• Utilize resident alert feature to keep homeowners apprised of Association activities and important updates, subject to Board authorization.
• Provide customer service assistance to homeowners as needed. Assist with homeowners’ calls and inquiries and respond accordingly or direct to the appropriate party.
• Log all homeowner inquiries in call log

Skills

Organizational skills

Communication skills

Word processing

Critical thinking

Proficiency with Microsoft Office/Outl

Handle confidential information

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking a Resident Services Administrator to manage day-to-day community association operations and serve as the primary contact for residents. You will handle customer inquiries, communicate with the Board of Trustees, and review architectural modifications for compliance.

The role requires strong organizational and communication skills, proficiency in Microsoft Office, and the ability to manage confidential information.