Resident Experience Coordinator

FirstService Residential; Washington (District of Columbia); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Full benefits

401k with company match

Paid holidays

Occasional travel

Job summary

FirstService Residential in Washington, DC is seeking a Resident Services Administrator to support the day-to-day operations of the Community Association business. You will handle customer service, communicate with the Board and homeowners, and manage work orders and related records.

In this role you will coordinate with Management to learn site operations, maintain portal data, and respond to inquiries. The position requires strong organizational and communication skills and proficiency with

Qualifications

• Strong organizational and communication abilities.
• Excellent word processing, math, and computer skills.
• Critical thinking, problem solving, and sound judgement.
• Proficient with Microsoft Office suite and basic IT literacy.

Responsibilities

• Be knowledgeable of governing documents, rules and regulations and general legal requirements of a community association.
• Provide excellent customer service and communicate with homeowners, Associates, and Board.
• Log and manage work requests; generate work orders for maintenance staff and contractors.
• Update work orders with notes and actions taken; close orders after vendor sign-off.
• Coordinate with Management to learn site operations and maintain community information in portal.
• Update and maintain community information in the portal and assist with newsletters.

Skills

Organizational skills

Communication

Word processing

Mathematics

Computer skills

Critical thinking

Problem solving

Decision making

Confidential information handling

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential in Washington, DC is seeking a Resident Services Administrator to support the day-to-day operations of the Community Association business. You will handle customer service, communicate with the Board and homeowners, and manage work orders and related records.

In this role you will coordinate with Management to learn site operations, maintain portal data, and respond to inquiries. The position requires strong organizational and communication skills and proficiency with