Community Association Admin & Operations Coordinator

FirstService Residential; Washington (District of Columbia); On-site; USD 29,000 - 34,000; Full time

Job summary

FirstService Residential is seeking an Administrative Assistant to support the day-to-day operations of an assigned Community Association. You will handle customer service, coordinate with the Board of Trustees and homeowners, and manage work orders and community information in Connect.

Responsibilities include logging requests, updating logs, generating work orders, and maintaining documentation, while ensuring confidentiality and professional communication.

Qualifications

• Minimum of 3 years business experience in an administrative capacity or related experience.
• Critical thinking, problem solving, judgement and decision-making abilities are necessary.
• Proficiency in computer programs like Microsoft Office, Outlook and Windows required.
• Ability to work with sensitive and/or confidential information.

Responsibilities

• Provide excellent customer service and maintain open lines of communication with fellow associates, homeowners and Board of Trustees
• Have general knowledge and understanding of building systems and components
• Log work requests in Connect and generate work orders for maintenance staff and/or contractors
• Update work order log with notes and action taken by vendors.
• Close open work orders in system when complete by vendor.
• Update and maintain community information in Connect, including but not limited to the Community Web Site, Community Projects, Management Reports and all Association documents and forms
• Utilize Connect's Resident Alert feature in order to keep homeowners apprised of Association activities and important updates, subject to Board authorization
• Provide Manager with work order log for inclusion in Board package.
• Such other duties and responsibilities as may reasonably be directed and required

Skills

Customer service

Microsoft Office

Communication

Confidentiality

Tools

Connect system

Outlook

Windows

Job description

FirstService Residential is seeking an Administrative Assistant to support the day-to-day operations of an assigned Community Association. You will handle customer service, coordinate with the Board of Trustees and homeowners, and manage work orders and community information in Connect.

Responsibilities include logging requests, updating logs, generating work orders, and maintaining documentation, while ensuring confidentiality and professional communication.