Resident Services Coordinator

FirstService Residential; Annapolis (MD); On-site; USD 39,000 - 40,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k with company match

Paid holidays and time off

Job summary

FirstService Residential is seeking a Resident Services Administrator to support day-to-day operations of the Community Association. You will be the primary contact for residents, coordinate with the Board of Trustees, and ensure timely handling of inquiries and work orders.

The role emphasizes customer service, document management, and collaboration with management on site operations, along with updating community information in portals and communicating important updates to residents.

Qualifications

• Strong organizational and communication abilities are essential.
• Proficiency in Microsoft Office, Outlook and Windows is required.
• Ability to handle sensitive and/or confidential information is necessary.

Responsibilities

• Be knowledgeable of Association Governing Documents, Rules and Regulations and general legal requirements of a community association.
• Provide excellent customer service and maintain open lines of communication with residents, Board of Trustees and homeowners.
• Have general knowledge of building systems and components.
• Follow all Company policies and procedures.
• Log and generate work orders for maintenance staff and contractors.
• Update work orders with notes and actions taken by vendors and close completed orders.
• Update and maintain community information in the portal and share updates with residents and Board.

Skills

Strong organizational skills

Strong written and verbalcommunication

Microsoft Office

Outlook

Windows

Word processing

Confidential information handling

Education

No degree specified

Tools

Connect system

Community portal

Job description

FirstService Residential is seeking a Resident Services Administrator to support day-to-day operations of the Community Association. You will be the primary contact for residents, coordinate with the Board of Trustees, and ensure timely handling of inquiries and work orders.

The role emphasizes customer service, document management, and collaboration with management on site operations, along with updating community information in portals and communicating important updates to residents.