HOA Resident Services Coordinator

FirstService Residential; Washington (District of Columbia); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Full medical, dental, vision benefits

Time off benefits

401k with company match

Occasional travel

Job summary

FirstService Residential is seeking a Resident Services Administrator in Washington, DC to manage day-to-day community association operations. You will handle customer service, maintain communications with the Board of Trustees, and serve as the primary contact for residents on association matters.

The role requires strong organizational and written/verbal communication skills, proficiency in MS Office, and the ability to manage multiple tasks, including maintenance work orders and portal

Qualifications

• Knowledge of Governing Documents, Rules and Regulations for community associations.
• Excellent customer service and communication with residents, homeowners, and Board.
• Ability to understand building systems and components.

Responsibilities

• Log work requests in Connect and generate maintenance work orders.
• Update and maintain community information in portal and reports.
• Provide customer service and respond to homeowner inquiries.
• Prepare newsletters and assist with board communications.
• Coordinate with management on site operations duties.

Skills

Strong organizational skills

Communication skills

Word processing / computer skills

Critical thinking / problem solving

MS Office / Outlook / Windows

Confidential information handling

Tools

Microsoft Office

Outlook

Windows

Job description

FirstService Residential is seeking a Resident Services Administrator in Washington, DC to manage day-to-day community association operations. You will handle customer service, maintain communications with the Board of Trustees, and serve as the primary contact for residents on association matters.

The role requires strong organizational and written/verbal communication skills, proficiency in MS Office, and the ability to manage multiple tasks, including maintenance work orders and portal