Collision Center GM - Lead Ops & Team Excellence

Boyd Group Services; Warren (OH); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Annual PTO (Paid Time Off)

2 weeks of Paid Parental Leave for FT

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance

Job summary

Gerber Collision & Glass in Warren, OH is seeking a General Manager to lead the collision center's day-to-day operations, ensuring an exceptional customer experience while meeting policies and procedures. You will coach and empower team members, drive performance against KPIs and insurance metrics, and uphold top-quality standards of professionalism.

You’ll oversee WOW plan execution, budgeting, forecasting sales, managing A/P and A/R, staff training, safety, and daily production meetings.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Leadership experience

Attention to detail

Communication

Coaching/motivation

Education

Post-Secondary Education

Job description

Gerber Collision & Glass in Warren, OH is seeking a General Manager to lead the collision center's day-to-day operations, ensuring an exceptional customer experience while meeting policies and procedures. You will coach and empower team members, drive performance against KPIs and insurance metrics, and uphold top-quality standards of professionalism.

You’ll oversee WOW plan execution, budgeting, forecasting sales, managing A/P and A/R, staff training, safety, and daily production meetings.