Collision Center GM: Lead Teams, Grow KPIs & WOW Experience

Boyd Group; Catonsville (MD); Sur place; USD 90 000 - 100 000; Plein temps

Avantages offerts par ce poste

Annual PTO

Paid parental leave

6 paid holidays

Health, dental, vision insurance from

401(k) with company match

Short-term disability & life insurance

Continuing education opportunities

Uniform stipend

Daily pay option

Résumé du poste

Gerber Collision & Glass is seeking a General Manager to lead daily store operations, ensuring exceptional customer experience while achieving KPIs and insurance metrics. The role focuses on coaching team members, maintaining safety standards, and driving results in a collision center setting.

You will chair daily production meetings, manage budgets, forecast sales and expenses, and deliver performance reviews to sustain high-quality service.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Strong coaching and communication abilities.

Responsabilités

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Security and staff meetings.
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Connaissances

Attention to detail

Coaching & leadership

Clear communication

Formation

Post-secondary education

Description du poste

Gerber Collision & Glass is seeking a General Manager to lead daily store operations, ensuring exceptional customer experience while achieving KPIs and insurance metrics. The role focuses on coaching team members, maintaining safety standards, and driving results in a collision center setting.

You will chair daily production meetings, manage budgets, forecast sales and expenses, and deliver performance reviews to sustain high-quality service.