Collections Specialist: Empathetic Pay-Plan Negotiator

MCI; Dallas (TX); On-site; USD 25,000 - 39,000; Full time

Job summary

MCI, based in Dallas, TX, is seeking Collections Agents to engage customers with past-due accounts and arrange suitable payment solutions. You will use ethical collection practices, negotiate terms, and work toward recovery goals while maintaining positive relationships.

The role offers on-the-job training and compensation is based on experience. Candidates with contact center, customer service, collections, sales, or back-office backgrounds are encouraged to apply.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).

Responsibilities

• Utilize various contact technology and recovery strategies to locate right parties.
• Understand the customers situation and identify best means of payment plan.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound and receive inbound calls.
• Follow all required scripts, policies, and procedures.
• Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
• Meet monthly goals and perform other assigned duties.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Skills

Communication skills

Typing 20+ wpm

Microsoft Office

Windows OS

Reliability & attendance

Problem solving

Negotiation

Customer service oriented

Multi-tasking

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI, based in Dallas, TX, is seeking Collections Agents to engage customers with past-due accounts and arrange suitable payment solutions. You will use ethical collection practices, negotiate terms, and work toward recovery goals while maintaining positive relationships.

The role offers on-the-job training and compensation is based on experience. Candidates with contact center, customer service, collections, sales, or back-office backgrounds are encouraged to apply.