Collections Specialist – Empathetic Negotiator

MCI; Las Cruces (NM); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Paid Training

Health Benefits

Casual Dress Code

Retirement Savings

Job summary

MCI is seeking Collections Agents in Las Cruces, NM. You will engage customers on past-due accounts, negotiate payment plans with empathy, and drive timely payments while preserving customer relationships.

The role includes on-the-job training and compensation based on experience, with a focus on meeting recovery goals. Ideal candidates have strong communication skills, reliability, and the ability to work in a fast-paced environment.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Reliability with regular attendance and punctuality.
• Ability to multi-task and stay focused.

Responsibilities

• Utilize various contact technology and recovery strategies to locate right parties.
• Understand the customers situation and identify best means of payment plan.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound and receive inbound calls.
• Follow all required scripts, policies, and procedures.
• Respond effectively to challenges to collection calls and resolve open accounts.
• Meet monthly goals and perform other duties.
• Attend meetings and training and stay up-to-date on program knowledge.

Skills

Communication skills

Typing 20+ wpm

Microsoft Office

Windows OS

Reliability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is seeking Collections Agents in Las Cruces, NM. You will engage customers on past-due accounts, negotiate payment plans with empathy, and drive timely payments while preserving customer relationships.

The role includes on-the-job training and compensation based on experience, with a focus on meeting recovery goals. Ideal candidates have strong communication skills, reliability, and the ability to work in a fast-paced environment.