Remote Collections Specialist

MCI; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

MCI is a fast-growing tech-enabled business services company in the USA, offering CX, BPO, and XaaS across industries. This role as a Collections Representative involves working with customers to resolve past-due accounts using ethical recovery strategies, negotiation, and a customer-focused approach.

Training is provided on programs, systems, and processes. You will make outbound and inbound calls, discuss payment options, negotiate arrangements with empathy, and maintain professional

Qualifications

• High school diploma or equivalent required.
• Prior contact center or customer service experience required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills.
• Ability to type 20+ words per minute.
• Basic knowledge of Microsoft Office and Windows OS.
• Able to work independently in a fast-paced environment.

Responsibilities

• Make outbound calls and receive inbound calls to discuss and resolve open customer accounts.
• Use contact center technology and recovery strategies to locate and communicate with the appropriate parties.
• Understand each customer's situation and identify appropriate payment options.
• Negotiate payment arrangements with empathy, tact, and professionalism.
• Respond effectively to customer concerns and objections while working toward account resolution.
• Follow all required scripts, policies, procedures, and ethical recovery practices.
• Meet monthly performance and recovery goals.
• Maintain positive and professional relationships with customers while representing the brand.
• Attend required meetings and training and stay up to date on program, system, and process changes.
• Maintain required attendance, punctuality, and work schedule adherence.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Negotiation

Problem solving

Empathy

Multitasking

Attendance

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is a fast-growing tech-enabled business services company in the USA, offering CX, BPO, and XaaS across industries. This role as a Collections Representative involves working with customers to resolve past-due accounts using ethical recovery strategies, negotiation, and a customer-focused approach.

Training is provided on programs, systems, and processes. You will make outbound and inbound calls, discuss payment options, negotiate arrangements with empathy, and maintain professional