Remote Collections Specialist: Empathetic Negotiator

Talentify; Midway (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid Training

Casual Dress Code

Career Growth

Health Benefits

Job summary

MCI is seeking a skilled Collections Representative to join our team in Georgia. You will manage overdue accounts, initiate calls, negotiate repayment plans, and provide empathetic customer support while ensuring compliance with debt collection laws.

In this fast-paced, training-oriented environment, you will document interactions, review account histories, and aim to meet or exceed collection targets. Strong communication, negotiation, and multitasking skills are essential for success at MCI.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent required
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Familiarity with Windows OS
• Reliable and punctual with strong attendance record

Responsibilities

• Outbound Collections: Initiate calls to past-due accounts
• Payment Negotiation: Develop repayment plans and settlements
• Customer Support: Offer solutions for financial hardship
• Account Review: Analyze histories to identify overdue payments
• Documentation: Record interactions and updates in the system
• Education & Guidance: Inform customers about options and consequences
• Compliance: Follow debt collection laws and company policies
• Collaboration: Communicate with customers, team, and management
• Performance Goals: Meet or exceed collection targets
• Continuous Learning: Participate in training to improve techniques

Skills

Communication skills

Negotiation

Debt collection

Customer service

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

MCI is seeking a skilled Collections Representative to join our team in Georgia. You will manage overdue accounts, initiate calls, negotiate repayment plans, and provide empathetic customer support while ensuring compliance with debt collection laws.

In this fast-paced, training-oriented environment, you will document interactions, review account histories, and aim to meet or exceed collection targets. Strong communication, negotiation, and multitasking skills are essential for success at MCI.