Collections Specialist - Empathetic Negotiator

MCI; Savannah (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

MCI in Savannah, GA is seeking a Collections Representative to resolve past-due consumer accounts using ethical recovery strategies and a customer-focused approach. You will discuss payment options, negotiate arrangements, and secure timely payments while upholding company policies.

You will receive paid, on-the-job training to develop knowledge of collection strategies, contact center technology, products, and business processes.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Prior contact center experience or experience in customer service, technical support, sales, or back-office support is required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills.
• Customer-focused, empathetic, patient, and professional approach.
• Ability to type accurately at 20+ words per minute.
• Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Basic understanding of the Windows operating system.
• Strong organizational skills with the ability to multitask, stay focused, and work independently.
• Highly reliable with consistent attendance and punctuality.
• Ability to evaluate customer concerns, identify solutions, and follow through appropriately.
• Comfortable working in a fast-paced environment where processes and priorities may change.
• Strong team orientation with a positive and professional attitude.

Responsibilities

• Make outbound calls and receive inbound calls to discuss and resolve open customer accounts.
• Use contact center technology and recovery strategies to locate and communicate with the appropriate parties.
• Understand each customer's situation and identify appropriate payment options.
• Negotiate payment arrangements with empathy, tact, and professionalism.
• Respond effectively to customer concerns and objections while working toward account resolution.
• Follow all required scripts, policies, procedures, and ethical recovery practices.
• Meet monthly performance and recovery goals.
• Maintain positive and professional relationships with customers while representing the brand.
• Attend required meetings and training and stay up to date on program, system, and process changes.
• Maintain required attendance, punctuality, and work schedule adherence.
• Perform other duties as assigned.

Skills

Verbal and written communication

Negotiation

Problem solving

Customer service

Typing 20 WPM

Multitasking

Attendance

Teamwork

Relationship-building

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Windows OS

Job description

MCI in Savannah, GA is seeking a Collections Representative to resolve past-due consumer accounts using ethical recovery strategies and a customer-focused approach. You will discuss payment options, negotiate arrangements, and secure timely payments while upholding company policies.

You will receive paid, on-the-job training to develop knowledge of collection strategies, contact center technology, products, and business processes.