Collections Specialist — Paid Training & Growth

MCI; Killeen (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

MCI in Killeen, TX is seeking a Collections Representative to resolve past-due accounts and guide customers to current balances. You will receive paid, on-the-job training and use ethical recovery strategies to secure timely payments.

Role emphasizes customer-focused communication, negotiation, and adherence to policies, with opportunities for growth within a tech-enabled BPO environment.

Qualifications

• High school diploma or equivalent.
• Prior contact center experience or experience in customer service, technical support, sales, or back-office support is required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong negotiation, problem-solving, conflict-resolution, and relationship-building skills.
• Customer-focused, empathetic, patient, and professional approach.
• Ability to type accurately at 20+ words per minute.
• Basic knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Basic understanding of the Windows operating system.
• Strong organizational skills with the ability to multitask, stay focused, and work independently.
• Highly reliable with consistent attendance and punctuality.
• Ability to evaluate customer concerns, identify solutions, and follow through appropriately.
• Comfortable working in a fast-paced environment where processes and priorities may change.
• Strong team orientation with a positive and professional attitude.

Responsibilities

• Make outbound calls and receive inbound calls to discuss and resolve open customer accounts.
• Use contact center technology and recovery strategies to locate and communicate with the appropriate parties.
• Understand each customer's situation and identify appropriate payment options.
• Negotiate payment arrangements with empathy, tact, and professionalism.
• Respond effectively to customer concerns and objections while working toward account resolution.
• Follow all required scripts, policies, procedures, and ethical recovery practices.
• Meet monthly performance and recovery goals.
• Maintain positive and professional relationships with customers while representing the brand.
• Attend required meetings and training and stay up to date on program, system, and process changes.
• Maintain required attendance, punctuality, and work schedule adherence.
• Perform other duties as assigned.

Skills

Excellent communication

Negotiation skills

Customer service mindset

Typing speed 20+ wpm

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI in Killeen, TX is seeking a Collections Representative to resolve past-due accounts and guide customers to current balances. You will receive paid, on-the-job training and use ethical recovery strategies to secure timely payments.

Role emphasizes customer-focused communication, negotiation, and adherence to policies, with opportunities for growth within a tech-enabled BPO environment.