Collections Negotiation Specialist

MCI; Killeen (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth

Job summary

MCI is seeking Collections Agents to support customers with past-due accounts and arrange timely payments. This role involves using effective negotiation techniques and ethical recovery practices to help customers find suitable payment solutions while maintaining positive relationships.

The position includes paid, on-the-job training. Compensation is based on experience, with strict adherence to required scripts, policies, and performance targets.

Qualifications

• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Must be 18 years or older; high school diploma or equivalent.
• Basic knowledge of Windows operating system.
• Ability to multi-task and stay focused in a fast-paced environment.

Responsibilities

• Utilize various contact technology and recovery strategies to locate right parties.
• Understand the customers situation and identify best means of payment plan.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound and receive inbound calls.
• Follow all required scripts, policies, and procedures.
• Meet monthly goals and perform other assigned duties.

Skills

Communication

Typing

Customer service

Negotiation

Troubleshooting

Reliability

Multitasking

Attendance/Punctuality

Education

High school diploma

Tools

Microsoft Office Suite

Job description

MCI is seeking Collections Agents to support customers with past-due accounts and arrange timely payments. This role involves using effective negotiation techniques and ethical recovery practices to help customers find suitable payment solutions while maintaining positive relationships.

The position includes paid, on-the-job training. Compensation is based on experience, with strict adherence to required scripts, policies, and performance targets.