Collections Specialist – Empathetic Negotiator

MCI; Midway (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Paid Training

Job summary

MCI, located in Midway, Georgia, is seeking dedicated individuals for outbound collections. The role involves initiating calls to customers, negotiating payment plans, and providing empathetic customer support. Candidates must have a high school diploma and strong communication skills.

Employees can enjoy comprehensive health benefits and opportunities for career growth. Join our team and contribute to enhancing customer experiences.

Qualifications

• Must be 18 years or older.
• Typing speed of 20+ WPM required.
• Reliable and punctual with strong attendance.

Responsibilities

• Initiate calls to customers with past-due accounts.
• Analyze account histories to identify overdue payments.
• Document all customer interactions and account updates.

Skills

Excellent written and verbal communication skills

Strong problem-solving skills

Customer service-oriented

Ability to multi-task

Negotiation skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI, located in Midway, Georgia, is seeking dedicated individuals for outbound collections. The role involves initiating calls to customers, negotiating payment plans, and providing empathetic customer support. Candidates must have a high school diploma and strong communication skills.

Employees can enjoy comprehensive health benefits and opportunities for career growth. Join our team and contribute to enhancing customer experiences.