Collections Specialist: Empathetic Negotiator (Remote)

MCI; Tampa (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Incentives & Rewards

Job summary

MCI, a leader in business services, is hiring a Collections Agent in Tampa, FL. In this role, you will engage with customers to resolve outstanding debts, utilizing empathy and negotiation skills.

Successful candidates will possess a high school diploma, strong communication abilities, and experience in collections or call centers. MCI offers competitive compensation, comprehensive benefits including health coverage, and opportunities for career growth.

Qualifications

• Prior experience in collections, customer service, or call center environments preferred.
• Familiarity with debt collection laws and regulatory requirements highly desirable.

Responsibilities

• Make outbound calls to customers with overdue accounts to discuss balances and offer repayment solutions.
• Communicate with empathy and professionalism, actively listening to concerns.

Skills

Empathy

Conflict resolution

Strong communication

Organizational skills

Ability to work under pressure

Education

High school diploma or equivalent

Tools

CRM systems

Collection software

Job description

MCI, a leader in business services, is hiring a Collections Agent in Tampa, FL. In this role, you will engage with customers to resolve outstanding debts, utilizing empathy and negotiation skills.

Successful candidates will possess a high school diploma, strong communication abilities, and experience in collections or call centers. MCI offers competitive compensation, comprehensive benefits including health coverage, and opportunities for career growth.