Collections Specialist — Empathetic Negotiator

MCI; Savannah (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

MCI is seeking a Collections Agent in Savannah, GA to work with customers to resolve past-due accounts and arrange payment solutions. The role emphasizes empathetic negotiation, following scripts, and meeting monthly goals while maintaining positive customer relationships.

Ideal candidates have strong communication skills, reliability, and a team-oriented attitude. Eligible applicants must complete the company’s online application and pre-employment steps.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• The ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with regular attendance and punctuality.
• The ability to evaluate, troubleshoot, and follow-up on customer issues.
• An aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self manage.
• Strong team orientation and customer focus.

Responsibilities

• Utilize various contact technology and recovery strategies to locate right parties.
• Understand the customer situation and identify best means of payment plan.
• Negotiate payment terms with empathy, tact, and professionalism.
• Make outbound and receive inbound calls.
• Follow all required scripts, policies, and procedures.
• Respond effectively to common challenges to collection calls while discussing means of resolving open accounts.
• Meet monthly goals and perform other assigned duties.
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
• Adhere to all attendance and work schedule requirements.

Skills

Communication skills

Negotiation

Target-driven

Reliability

Team player

Typing 20+ wpm

Microsoft Office

Customer service

Multitasking

18+ age

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Office

Job description

MCI is seeking a Collections Agent in Savannah, GA to work with customers to resolve past-due accounts and arrange payment solutions. The role emphasizes empathetic negotiation, following scripts, and meeting monthly goals while maintaining positive customer relationships.

Ideal candidates have strong communication skills, reliability, and a team-oriented attitude. Eligible applicants must complete the company’s online application and pre-employment steps.