Collections Specialist – Outbound & Negotiation

Talentify; Hinesville (GA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Job summary

MCI seeks a Collections Representative to manage overdue accounts, negotiate repayment plans, and deliver strong customer service. You will review histories, document actions, and ensure compliance with regulations while supporting team goals in a dynamic contact-center environment.

Candidates should communicate effectively, handle multiple tasks, and demonstrate reliability and integrity in all interactions.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Familiarity with Windows OS.
• Reliable and punctual with good attendance.
• Strong problem-solving and negotiation skills.
• Customer service-oriented and empathetic.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Outbound calls to discuss past-due balances and payment options.
• Negotiate repayment plans and settlements.
• Provide empathetic customer support during financial hardship.
• Review accounts to determine collection strategies.
• Document all interactions and arrangements accurately.
• Inform customers about payment options and potential consequences.
• Adhere to debt collection laws and company policies.
• Collaborate with team members and management; escalate issues as needed.
• Meet or exceed collection targets while maintaining service standards.

Skills

18+ age requirement

High school diploma

Written communication

Verbal communication

Typing 20+ WPM

Microsoft Office

Windows OS

Reliability

Problem solving

Customer service

Multi-tasking

Team player

Adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI seeks a Collections Representative to manage overdue accounts, negotiate repayment plans, and deliver strong customer service. You will review histories, document actions, and ensure compliance with regulations while supporting team goals in a dynamic contact-center environment.

Candidates should communicate effectively, handle multiple tasks, and demonstrate reliability and integrity in all interactions.