Remote Collections Agent — Empathetic Negotiator

Valor Intelligent Processing; Tampa (FL); On-site; USD 19,286 - 20,939; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Paid Training

Job summary

Valor Intelligent Processing is hiring a Collections Agent in Tampa, Florida. The role requires persuasive communication skills to help customers resolve outstanding debts.

As a Collections Agent, you will make outbound calls, use negotiation strategies, and ensure compliance with debt collection laws. Ideal candidates have experience in customer service and show capacity for empathy and conflict resolution skills.

Compensation ranges from $14.00 to $15.20 per hour, with comprehensive benefits available.

Qualifications

• Prior experience in collections, customer service, or call center environments preferred.
• Understanding of debt collection laws and regulatory requirements is highly desirable.
• Ability to stay composed under pressure and thrive in a fast-paced, target-driven environment.

Responsibilities

• Make outbound calls to customers with overdue accounts to discuss balances.
• Use proven scripts and negotiation strategies to secure payment commitments.
• Record all customer interactions and payment arrangements in our CRM system.

Skills

Empathy

Negotiation skills

Conflict resolution

Strong verbal communication

Active listening

Education

High school diploma or equivalent

College coursework

Tools

CRM systems

Collection software

Job description

Valor Intelligent Processing is hiring a Collections Agent in Tampa, Florida. The role requires persuasive communication skills to help customers resolve outstanding debts.

As a Collections Agent, you will make outbound calls, use negotiation strategies, and ensure compliance with debt collection laws. Ideal candidates have experience in customer service and show capacity for empathy and conflict resolution skills.

Compensation ranges from $14.00 to $15.20 per hour, with comprehensive benefits available.