Bilingual Collections Specialist - English/Spanish

MCI; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Paid training

Incentives and rewards

Job summary

MCI is seeking a Collections Specialist in Tampa, FL, to manage customer outreach and negotiate payment plans for overdue accounts. The ideal candidate must be bilingual in English and Spanish, possess strong negotiation skills, and ensure compliance with debt collection regulations.

Responsibilities include contacting customers, updating records, and monitoring payments. Full-time employees are eligible for comprehensive health benefits, PTO, and career growth opportunities.

Qualifications

• Must be 18 years or older.
• Previous experience in collections, customer service, or call center environments preferred.

Responsibilities

• Contact customers regarding overdue accounts.
• Work with customers to establish repayment plans.
• Update customer records and payment statuses.
• Ensure compliance with debt collection laws.
• Maintain detailed records of interactions.

Skills

Bilingual in English and Spanish

Strong negotiation skills

Conflict-resolution skills

Calm under pressure

Familiarity with debt collection laws

Education

High school diploma or GED

Job description

MCI is seeking a Collections Specialist in Tampa, FL, to manage customer outreach and negotiate payment plans for overdue accounts. The ideal candidate must be bilingual in English and Spanish, possess strong negotiation skills, and ensure compliance with debt collection regulations.

Responsibilities include contacting customers, updating records, and monitoring payments. Full-time employees are eligible for comprehensive health benefits, PTO, and career growth opportunities.