Entry-Level Collections Specialist — Remote

MCI; Tampa (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Career Growth Opportunities

Job summary

MCI is hiring a Collections Agent in Tampa, FL to assist in recovering outstanding debts while maintaining customer relationships. This role requires excellent communication skills, attention to detail, and a commitment to service excellence, adhering to compliance with debt collection laws.

Successful candidates will engage with customers, negotiate payment options, and ensure professional support while using collection software. MCI offers competitive compensation and a variety of benefits to support employee growth and satisfaction.

Qualifications

• Must have strong verbal and written communication skills.
• Proven experience in collections, customer service, or call center environments required.
• Ability to remain calm and professional under pressure is essential.

Responsibilities

• Place outbound calls to customers to discuss payment options.
• Use negotiation techniques to encourage timely payments.
• Document all customer interactions in the collections system.

Skills

Communication skills

Customer service experience

Negotiation skills

Attention to detail

Problem-solving skills

Education

High school diploma or equivalent

College coursework or degree

Tools

CRM systems

Collection software

Job description

MCI is hiring a Collections Agent in Tampa, FL to assist in recovering outstanding debts while maintaining customer relationships. This role requires excellent communication skills, attention to detail, and a commitment to service excellence, adhering to compliance with debt collection laws.

Successful candidates will engage with customers, negotiate payment options, and ensure professional support while using collection software. MCI offers competitive compensation and a variety of benefits to support employee growth and satisfaction.