Call Center Collections Leader

MCI; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth Opportunities

Job summary

MCI in Tampa, FL is seeking a Collections Manager to oversee collections operations within the call center environment. You will be responsible for leading a team, developing strategies for debt recovery, and ensuring compliance with regulations. Candidates should have an associate degree and at least 4 years of managerial experience in debt collections or financial services. MCI offers competitive compensation and a variety of benefits including PTO, health coverage, and opportunities for career growth.

Qualifications

• Proven experience in debt collection, call center operations, or financial services management, with a minimum of 4 years in a managerial role.
• Ability to inspire, motivate, and empower teams to achieve results and exceed performance targets.
• Thorough understanding of debt collection laws, regulations, and compliance requirements.

Responsibilities

• Lead and support a team of collections supervisors and agents.
• Set clear performance expectations and monitor key metrics.
• Develop and implement strategic plans to optimize debt recovery.

Skills

Leadership and people management

Analytical and problem-solving

Communication and interpersonal

Project management

Debt collection laws and compliance

Education

Associate degree or equivalent

Tools

CRM systems

Analytics tools

Job description

MCI in Tampa, FL is seeking a Collections Manager to oversee collections operations within the call center environment. You will be responsible for leading a team, developing strategies for debt recovery, and ensuring compliance with regulations. Candidates should have an associate degree and at least 4 years of managerial experience in debt collections or financial services. MCI offers competitive compensation and a variety of benefits including PTO, health coverage, and opportunities for career growth.