Cloud Unified Communications Engineer – 911 Platform

SHPE Houston; Seattle, Northern (WA, KY); Hybrid; USD 141,000 - 188,000; Full time

Benefits offered by this job

Competitive salary & 401k

Paid time off

Parental leave

Medical, dental, and vision plans

Wellness & learning programs

Snacks in offices

Job summary

Axon is seeking a Unified Communications Integration Engineer to deploy and integrate a cloud-based emergency communications platform. You’ll ensure high availability, security, and interoperability of RTC and VoIP signaling across multi-tenant environments.

You will collaborate with Operations, R&D, and Product teams, deploying open-source UC solutions and maintaining documentation while enabling clients with tailored communication services.

Qualifications

• Proven experience with VoIP architecture and real‑time communications.
• Hands-on deployment experience with open‑source UC platforms (Kamailio, FreeSWITCH, Asterisk).
• Solid networking knowledge and OSI model mastery.
• Experience in Linux environments and bash scripting.
• Hands-on deployment experience on Private and Public clouds (AWS).

Responsibilities

• Deliver a highly available 911 infrastructure within a real-time communications team.
• Configure and troubleshoot Carbyne’s emergency communication platform.
• Provide clients with customized UC solutions and integration guidance.
• Install, maintain, and integrate PBX and UC solutions.
• Create technical specs and solution documents for deployments.
• Onboard new customers according to requirements and specifications.
• Provide operations training for 911 emergency communications systems.
• Understand UC architecture, networking, and cloud computing.
• Coordinate with Operations, R&D, Sales, CTO Office and Product managers.

Skills

VoIP architecture

Open-source UC deployment

Networking fundamentals

Linux scripting

AWS cloud deployments

Tools

Kamailio

FreeSWITCH

Asterisk

Docker

Kubernetes

Job description

Axon is seeking a Unified Communications Integration Engineer to deploy and integrate a cloud-based emergency communications platform. You’ll ensure high availability, security, and interoperability of RTC and VoIP signaling across multi-tenant environments.

You will collaborate with Operations, R&D, and Product teams, deploying open-source UC solutions and maintaining documentation while enabling clients with tailored communication services.