Cloud Solutions Engineer - Conversational AI & CX (Remote)

Humana, Inc.; United States; Remote; USD 89,000 - 121,000; Full time

Benefits offered by this job

Bonus incentive plan

Competitive benefits (health/dental/ED

401(k) retirement savings

Job summary

Humana, Inc. is seeking a Cloud Solutions Engineer to design, implement, and optimize cloud-based conversational AI and contact center platforms. You will translate business requirements into secure, scalable cloud solutions using GCP and CX Agent Studio.

The role emphasizes cross-functional collaboration, CI/CD, and adherence to security standards, with a 40-hour remote work schedule and travel as needed.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 3–5 years of experience in cloud engineering, systems analysis, or application development.
• Experience with cloud platforms, APIs, integrations, and application support.
• Strong analytical, troubleshooting, and problem-solving skills.
• Passion for improving consumer and customer experiences.

Responsibilities

• Develop, deploy, and support cloud-based conversational AI and contact center solutions.
• Build and maintain integrations between cloud platforms, APIs, and enterprise applications.
• Support contact center modernization, including migration and transformation initiatives.
• Configure and support GCP services (Cloud Run, BigQuery, IAM, APIs, logging, monitoring).
• Develop conversational experiences, authentication services, and workflow orchestration.
• Troubleshoot application, integration, performance, and production issues.
• Perform unit, integration, and regression testing to ensure quality and reliability.
• Participate in Agile development activities (sprint planning, backlog refinement).
• Apply security, CI/CD, monitoring, and software development best practices.

Skills

Cloud engineering

APIs

CI/CD

Troubleshooting

Agile

Education

Bachelor's Degree in CS/IT or related field

Tools

GCP

Google CX Agent Studio

Conversational AI

CI/CD pipelines

APIs

Job description

Humana, Inc. is seeking a Cloud Solutions Engineer to design, implement, and optimize cloud-based conversational AI and contact center platforms. You will translate business requirements into secure, scalable cloud solutions using GCP and CX Agent Studio.

The role emphasizes cross-functional collaboration, CI/CD, and adherence to security standards, with a 40-hour remote work schedule and travel as needed.