Remote Cloud Solutions Engineer: Conversational AI & Integrations

Humana; United States; Remote; USD 89,000 - 121,000; Full time

Job summary

Humana is seeking a Cloud Solutions Engineer to develop, deploy, and support cloud-based conversational AI and contact center platforms. You will build integrations across cloud services, support modernization efforts, and configure critical GCP services while ensuring security, monitoring, and reliable production operations.

The role requires 3–5 years of cloud engineering experience, strong analytical skills, and a passion for improving consumer experiences.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3–5 years of experience in cloud engineering, systems analysis, or application development.
• Experience with cloud platforms, APIs, integrations, and application support.

Responsibilities

• Develop, deploy, and support cloud-based conversational AI and contact center solutions.
• Build integrations between cloud platforms, APIs, and enterprise applications.
• Support contact center modernization, including migration and transformation initiatives.
• Configure and support GCP services, including Cloud Run, BigQuery, IAM, APIs, logging, and monitoring.
• Develop conversational experiences, authentication services, and workflow orchestration.
• Troubleshoot application, integration, performance, and production issues.
• Perform unit, integration, and regression testing to ensure solution quality and reliability.
• Participate in Agile development activities, including sprint planning and backlog refinement.
• Apply enterprise standards for security, CI/CD, monitoring, and software development best practices.
• Maintain technical documentation and support continuous platform improvements.

Skills

Cloud engineering

Systems analysis

Application development

Analytical thinking

Problem-solving

Customer experience focus

Education

Bachelor's degree in CS/IT

Master's degree (preferred)

Job description

Humana is seeking a Cloud Solutions Engineer to develop, deploy, and support cloud-based conversational AI and contact center platforms. You will build integrations across cloud services, support modernization efforts, and configure critical GCP services while ensuring security, monitoring, and reliable production operations.

The role requires 3–5 years of cloud engineering experience, strong analytical skills, and a passion for improving consumer experiences.