Remote Cloud Solutions Engineer - GCP & AI CX

Humana, Inc.; Austin (TX); Remote; USD 89,000 - 121,000; Full time

Job summary

Humana, Inc. invites you to join our Cloud Solutions Engineer team. You will develop, integrate, test, and optimize cloud-based conversational AI and contact center solutions using GCP, CX Agent Studio, and related technologies.

You will translate business needs into secure, scalable cloud solutions and collaborate with cross-functional teams to deliver reliable customer-focused experiences. In this remote role, you will participate in Agile sprints, implement CI/CD best practices, maintain

Qualifications

• Bachelor's degree in CS/IT or related field.
• 3-5 years of experience in cloud engineering, systems analysis, or application development.
• Experience with cloud platforms, APIs, integrations, and application support.
• Strong analytical, troubleshooting, and problem-solving skills.
• Passion for improving consumer and customer experiences.

Responsibilities

• Develop, deploy, and support cloud-based conversational AI and contact center solutions.
• Build and maintain integrations between cloud platforms, APIs, and enterprise applications.
• Support contact center modernization efforts, including migration and transformation initiatives.
• Configure and support GCP services, including Cloud Run, BigQuery, IAM, APIs, logging, and monitoring.
• Develop conversational experiences, authentication services, and workflow orchestration.
• Troubleshoot application, integration, performance, and production issues.
• Perform unit, integration, and regression testing to ensure solution quality and reliability.
• Participate in Agile development activities, including sprint planning and backlog refinement.
• Apply enterprise standards for security, CI/CD, monitoring, and software development best practices.
• Maintain technical documentation and support continuous platform improvements.

Skills

Cloud platforms

APIs

Integrations

Application support

Analytical skills

Education

Bachelor's Degree in Computer Science, Information Technology, or a related field

Job description

Humana, Inc. invites you to join our Cloud Solutions Engineer team. You will develop, integrate, test, and optimize cloud-based conversational AI and contact center solutions using GCP, CX Agent Studio, and related technologies.

You will translate business needs into secure, scalable cloud solutions and collaborate with cross-functional teams to deliver reliable customer-focused experiences. In this remote role, you will participate in Agile sprints, implement CI/CD best practices, maintain