Remote Cloud Solutions Engineer: AI & CX Platform

Humana; Illinois; Remote; USD 89,000 - 121,000; Full time

Benefits offered by this job

Bonus opportunity

Job summary

Humana is seeking a Cloud Solutions Engineer to design, integrate, test, and optimize cloud-based conversational AI and contact center platforms. You will translate business and technical requirements into secure, scalable solutions and collaborate with cross-functional teams to deliver reliable customer-focused technologies.

The role develops, configures, and supports cloud solutions using Google Cloud Platform (GCP) and Google CX Agent Studio, handling moderately complex initiatives,

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong analytical, troubleshooting, and problem-solving skills.
• 3-5 years of experience in cloud engineering, systems analysis, or application development.

Responsibilities

• Develop, deploy, and support cloud-based conversational AI and contact center solutions.
• Build and maintain integrations between cloud platforms, APIs, and enterprise applications.
• Support contact center modernization efforts, including migration and transformation initiatives.
• Configure and support GCP services, including Cloud Run, BigQuery, IAM, APIs, logging, and monitoring.
• Develop conversational experiences, authentication services, and workflow orchestration.

Job description

Humana is seeking a Cloud Solutions Engineer to design, integrate, test, and optimize cloud-based conversational AI and contact center platforms. You will translate business and technical requirements into secure, scalable solutions and collaborate with cross-functional teams to deliver reliable customer-focused technologies.

The role develops, configures, and supports cloud solutions using Google Cloud Platform (GCP) and Google CX Agent Studio, handling moderately complex initiatives,