Cloud-First IT Technician — Remote Support Expert

Next Perimeter; Tampa (FL); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Unlimited vacation

Sick leave

Employee Assistance Program

Job summary

Next Perimeter seeks a client-focused IT support technician to handle incoming calls, diagnose issues, and provide remote support for Windows and Mac devices, including Microsoft 365.

You will log tickets, document resolutions, and work with cross-functional teams to ensure timely delivery of solutions. The role emphasizes customer service, problem solving, and the ability to travel to client sites as needed.

Qualifications

• Strong configuring, troubleshooting, and support for multiple hardware/software
• Proficiency with Windows and macOS operating systems
• Strong written and verbal communication with customers

Responsibilities

• Answer incoming user calls and log tickets in the ticketing system
• Provide remote desktop support for Windows and Mac, including Microsoft 365
• Conduct diagnostics, troubleshoot, and identify root causes to prevent future issues
• Coordinate with cross-functional teams and document client interactions and solutions

Skills

Windows & macOS support

Microsoft 365

Remote diagnostics

Customer service

Tools

Ticketing system

Remote desktop tools

Networking basics

Job description

Next Perimeter seeks a client-focused IT support technician to handle incoming calls, diagnose issues, and provide remote support for Windows and Mac devices, including Microsoft 365.

You will log tickets, document resolutions, and work with cross-functional teams to ensure timely delivery of solutions. The role emphasizes customer service, problem solving, and the ability to travel to client sites as needed.