End-User IT Support Specialist

Sebenza LLC; United States; Remote; USD 30,000 - 47,000; Full time

Job summary

Remote Jobs is seeking a Client Technologies Technician to be the friendly front line of an IT Help Desk in a fast-paced professional environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise.

You will serve as the first point of contact for IT support, delivering prompt, professional assistance while helping users stay productive and issues resolved quickly.

Qualifications

• 2+ years of experience in a help desk or service desk environment.
• Strong working knowledge of Microsoft Office and common desktop technologies.
• Hands-on experience troubleshooting hardware, software, and user access issues
• Clear communicator who can explain technical concepts to non-technical users
• Organized, detail-oriented, and comfortable working in a structured environment
• Ability to pass a background screening

Responsibilities

• Answering, documenting, and triaging help desk requests via phone, email, and chat
• Resolving common issues such as password resets, account unlocks, and connectivity problems
• Managing user accounts, access rights, and deactivations in enterprise systems
• Escalating complex issues to the appropriate technical teams
• Maintaining IT knowledge base content and self-service resources
• Assisting users with general computer and software questions
• Managing loaner equipment, peripherals, and IT inventory
• Supporting audits, inventories, and team improvement initiatives
• Ensuring compliance with data security and confidentiality requirements

Skills

Help desk experience

Troubleshooting

Clear communication

Organized / detail-oriented

Background screening

Tools

Microsoft Office

Desktop technologies

Job description

Remote Jobs is seeking a Client Technologies Technician to be the friendly front line of an IT Help Desk in a fast-paced professional environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and being the go-to resource when technology challenges arise.

You will serve as the first point of contact for IT support, delivering prompt, professional assistance while helping users stay productive and issues resolved quickly.