Remote IT Technician I - Windows/macOS Support

remote work; United States; Remote; USD 5,500 - 6,900; Full time

Job summary

Intelligent Technical Solutions delivers remote IT support to clients, ensuring system stability and security. This role focuses on proactive and reactive remote help across Windows and macOS, handling OS, app, and network issues to maintain high service levels.

You will troubleshoot for Windows and macOS, assist with patching and security, and coordinate with vendors as needed, all while prioritizing CSAT and ticket accuracy. PST hours apply for full-time work.

Qualifications

• Experience in a Helpdesk or Technical Support role.
• Strong troubleshooting for Windows and macOS, and PC deployment/imaging.
• Proficiency with Microsoft 365, AD, and basic networking concepts.
• Familiarity with MSP environments and vendor coordination is a plus.
• Ability to work full time with 40 hour weeks and PST hours.
• English fluency in speaking and writing.

Responsibilities

• Provide remote support across Windows and macOS environments
• Troubleshoot standard business applications and common LOB tools
• Assist with patch management, system updates, and security remediation
• Diagnose endpoint connectivity, printer, and peripheral issues
• Coordinate with vendors on complex issues when needed
• Maintain ticketing system with accurate time tracking and CSAT focus

Skills

Helpdesk experience

Windows troubleshooting

macOS troubleshooting

Microsoft 365

Active Directory

Networking basics

Vendor coordination

English proficiency

Job description

Intelligent Technical Solutions delivers remote IT support to clients, ensuring system stability and security. This role focuses on proactive and reactive remote help across Windows and macOS, handling OS, app, and network issues to maintain high service levels.

You will troubleshoot for Windows and macOS, assist with patching and security, and coordinate with vendors as needed, all while prioritizing CSAT and ticket accuracy. PST hours apply for full-time work.