Hybrid IT Support Technician - Remote-Ready

CurationsLA; Santa Monica (CA); Hybrid; USD 38,000 - 53,000; Full time

Job summary

ZipRecruiter, a leading online employment marketplace, seeks an IT Helpdesk Specialist to be the first point of contact for all IT issues. You will troubleshoot hardware, software, and network problems for a 1000-person remote-first workforce, with on-site support during multi-day events and relocations.

The role requires strong Windows/macOS troubleshooting and experience with SaaS tools like Google Workspace and Slack.

Qualifications

• 1+ year of helpdesk/tech support or customer support experience.
• Experience with Windows and macOS.
• Familiarity with SaaS services (Google Workspace, Slack).

Responsibilities

• Serve as the first point of contact for IT support requests.
• Provide in-person and remote support with hybrid schedule.
• Install and maintain end-user laptops and software applications.

Skills

Customer service

Verbal communication

Written communication

Adaptability

Fast-paced environment

Education

Related coursework or one additional year of experience

Tools

Google Workspace

Slack

Windows

macOS

Job description

ZipRecruiter, a leading online employment marketplace, seeks an IT Helpdesk Specialist to be the first point of contact for all IT issues. You will troubleshoot hardware, software, and network problems for a 1000-person remote-first workforce, with on-site support during multi-day events and relocations.

The role requires strong Windows/macOS troubleshooting and experience with SaaS tools like Google Workspace and Slack.