IT Technician

Next Perimeter; Monrovia (CA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Unlimited vacation

Sick leave

Employee Assistance Program

Job summary

Next Perimeter is seeking a client-focused IT support technician to handle incoming calls, diagnose issues, and log tickets in a ticketing system. You will troubleshoot Windows and Mac systems, including Microsoft 365, and deliver remote support to resolve hardware and software problems quickly.

You’ll document solutions, coordinate with other teams, and maintain accurate client records while providing excellent service.

Qualifications

• Experience providing remote IT support.
• Strong knowledge of Windows and macOS required.
• Experience with Microsoft 365 and cloud apps.
• Excellent communication and problem-solving skills.

Responsibilities

• Answer incoming calls from users and log tickets in the ticketing system.
• Provide troubleshooting and support for Windows and macOS and Microsoft 365.
• Deliver remote technical support to resolve hardware and software issues promptly.
• Conduct system diagnostics to identify root causes and prevent future issues.
• Assist with email issues and password resets; document resolutions.
• Coordinate with cross-functional teams on timelines and technical requirements.
• Maintain accurate client interaction records and configurations.

Skills

Customer service

Troubleshooting

Windows

macOS

Microsoft 365

Remote support

Documentation

Communication

Travel readiness

Tools

Ticketing system

Job description

About Next Perimeter:

Next Perimeter runs IT and security for companies that want both to be quiet. The job is engineering calm: standardized environments, a modern stack, and no legacy infrastructure to babysit.

The inside of the company works the same way. Clear goals every quarter. Your own lane, with no layer between you and the outcome. The salary range is on the listing. PTO is unlimited. Hybrid opens up after onboarding. Offices in Tampa and Los Angeles.

Calm. By design.

The Role:

The ideal candidate will be charismatic, customer service-centered, and energetic. This is an excellent opportunity for a technician looking to grow and work in a fast-paced, expanding entrepreneurial organization.

What You'll Be Doing:

In this role, you will be responsible for answering incoming calls from users, asking appropriate questions to understand their problems, and logging tickets in our ticketing system. You will provide troubleshooting and support for both Windows and Mac operating systems, including Microsoft 365 products, and deliver remote technical support to clients to resolve hardware and software issues promptly and effectively. Additionally, you will conduct thorough system diagnostics, troubleshooting, and problem-solving to identify root causes and prevent future issues. Your duties will also include assisting with email issues and password resets, working closely with cross-functional teams to coordinate deliverables, timelines, and technical requirements, and documenting and maintaining accurate records of client interactions, technical solutions, and configurations for future reference.

What We're Looking For:

We are seeking a candidate who has strong expertise in configuring, troubleshooting, and supporting various hardware and software solutions. Proficiency in operating systems such as Windows and macOS, networking protocols, and cloud technologies is essential. Excellent written and verbal communication skills are required, with the ability to convey complex technical concepts to non-technical stakeholders. We are looking for someone with outstanding problem-solving skills and keen attention to detail, a customer-focused mindset, and the ability to build strong client relationships. The candidate must be able to handle multiple tasks, prioritize effectively, and be willing to travel to client sites as needed.

What We Offer:

We offer a competitive salary and benefits package, along with opportunities for career growth in cloud-first IT service delivery, automation, and cybersecurity. Our dynamic and supportive work environment is centered on operational excellence, providing employees with the tools and resources needed to succeed. Additionally, team members gain hands-on experience with cutting-edge security and lifecycle management technologies, ensuring they stay at the forefront of industry advancements. Lastly, you'll enjoy unlimited vacation, sick leave, and access to our Employee Assistance Program to support your well-being.

Why Join Next Perimeter:

You'll be joining a company that's redefining what IT should look like for modern, cloud-first organizations. We don't patch together tools or rely on legacy thinking. Instead, we offer our clients a zero-fuss experience with clear standards, secure environments, and support that just works. Internally, you'll be part of a team that values precision, documentation, and professionalism - and you'll have the opportunity to grow into deeper engineering work over time.

What Your Schedule Will Be:

This is an in-office position with a schedule of Monday through Friday, 9:00 AM to 6:00 PM. Upon the successful completion of Next Perimeter's 90-day introductory period, you'll be allowed to select one (1) recurring work-from-home day.