IT Support Technician - Remote & Onsite | Flexible Schedule

Techbyacc; Northern (KY); Hybrid; USD 33,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Paid training and certifications

Job summary

Advanced Commercial Communications, LLC is seeking an IT Support Technician to provide remote and onsite support for client IT environments. You will diagnose issues, deploy devices, support Microsoft 365, and maintain thorough documentation while delivering professional, customer‑facing service.

The role emphasizes problem solving, clear communication, and ongoing skill development in networking, endpoint management, cybersecurity fundamentals, and managed services.

Qualifications

• High school diploma, GED, or equivalent.
• 1+ years of IT support, help desk, desktop support, field service, or related role; equivalent education or hands‑on may be considered.
• Windows OS, hardware, printers, mobile devices, and common business software knowledge.
• Basic networking concepts: IP addressing, DHCP, DNS, Wi‑Fi, VPNs, routers, switches, internet connectivity.
• Ability to diagnose and resolve common end‑user IT issues and support tasks.
• Experience with remote‑support software, ticketing systems, documentation platforms, and productivity tools.
• Strong troubleshooting, organization, communication, and customer‑service skills.
• Valid driver’s license and ability to travel locally/regionally as needed.

Responsibilities

• Respond to customer support requests via tickets, remote tools, phone, email, and onsite visits.
• Diagnose, troubleshoot, and resolve routine hardware, software, OS, printer, peripheral, and connectivity issues.
• Set up, configure, deploy, and support desktops, laptops, monitors, printers, and mobile devices.
• Support Microsoft 365 apps and services (Outlook, Teams, OneDrive, SharePoint, MFA).
• Maintain complete and timely service‑ticket notes, logs, and documentation.

Skills

Customer service

Troubleshooting

Communication

Documentation

Time management

Teamwork

Education

HS diploma

GED

Associate degree (IT)

Tools

Remote support software

Ticketing systems

Documentation platforms

Microsoft 365 admin tools

VPNs

Job description

Advanced Commercial Communications, LLC is seeking an IT Support Technician to provide remote and onsite support for client IT environments. You will diagnose issues, deploy devices, support Microsoft 365, and maintain thorough documentation while delivering professional, customer‑facing service.

The role emphasizes problem solving, clear communication, and ongoing skill development in networking, endpoint management, cybersecurity fundamentals, and managed services.