Cloud Data Center Technician — On-Call & Hardware Expert

Amazon Inc.; Fallsington (Bucks County); On-site; USD 41,000 - 74,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to perform server rack installations, hardware break-fix, and network troubleshooting across AWS data centers.

The role involves on-call duties, incident response, and collaboration with engineers and vendors to maintain high availability of AWS services. Applicants should have 18+ months of hardware and networking experience, a related IT degree or equivalent, and willingness to travel between facilities as needed.

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to incidents.
• Serving as a primary contact point for internal and external stakeholders.
• Participating in on-call duties and scheduled maintenance.
• Contributing to documentation and process improvement initiatives.
• Helping to interview, train and onboard new team members.

Skills

Hardware troubleshooting

Networking (L1/L2)

Education

Bachelor's degree or equivalent

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to perform server rack installations, hardware break-fix, and network troubleshooting across AWS data centers.

The role involves on-call duties, incident response, and collaboration with engineers and vendors to maintain high availability of AWS services. Applicants should have 18+ months of hardware and networking experience, a related IT degree or equivalent, and willingness to travel between facilities as needed.