Data Center Technician — AWS On-Call Hardware & Networking

Amazon Web Services (AWS); Wilmer (TX); On-site; USD 41,000 - 74,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Parental leave

Adoption reimbursement

Surrogacy reimbursement

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain hardware and network diagnostics, perform repairs, and participate in an on-call rotation across AWS data centers. This role requires travel between data center locations and working shifts for 24/7 operations.

The team supports design, delivery, and operation of AWS infrastructure with emphasis on safety, security, and cost efficiency. A strong diagnostic mindset and collaborative approach are essential.

Qualifications

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience in computer networking.
• Experience working with Linux operating systems.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.
• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Networking experience

Linux operating systems

Hardware troubleshooting

Server hardware

On-call / shift work

Education

Bachelor's degree in IT/CS or related field

Tools

Linux

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to maintain hardware and network diagnostics, perform repairs, and participate in an on-call rotation across AWS data centers. This role requires travel between data center locations and working shifts for 24/7 operations.

The team supports design, delivery, and operation of AWS infrastructure with emphasis on safety, security, and cost efficiency. A strong diagnostic mindset and collaborative approach are essential.