Cloud Data Center Technician — On-Call & Hardware Repair

Amazon; Wink (TX); On-site; USD 41,328 - 74,390; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Job summary

Amazon is seeking a Data Center Technician to support AWS infrastructure across multiple data centers. You will perform server hardware repairs, diagnose networking issues, and participate in on-call rotations to ensure high availability.

This role involves complex, hands-on work and cross-team collaboration. The position requires the ability to travel between data center sites and work shifts that include nights, weekends, and holidays.

Qualifications

• 18+ months of computer/server hardware troubleshooting or related IT experience.
• 18+ months of computer layer 1/2 networking experience (including troubleshooting and repair).
• Bachelor's degree or equivalent professional or military IT experience is preferred.

Responsibilities

• Performing server rack installations, hardware break-fix and network troubleshooting to maintain service availability.
• Serve as primary contact point for internal and external stakeholders including engineers and vendors.
• Participate in on-call duties and scheduled maintenance/change management activities.
• Contribute to documentation and process improvements based on issue analysis.
• Assist in interviewing, training and onboarding new team members.

Skills

Server hardware troubleshooting

Networking (L1/L2)

Troubleshooting & problem solving

Education

Bachelor's degree or equivalent professional/military experience in IT

Tools

CompTIA

CCENT

Network+

Job description

Amazon is seeking a Data Center Technician to support AWS infrastructure across multiple data centers. You will perform server hardware repairs, diagnose networking issues, and participate in on-call rotations to ensure high availability.

This role involves complex, hands-on work and cross-team collaboration. The position requires the ability to travel between data center sites and work shifts that include nights, weekends, and holidays.