Cloud Data Center Technician – On-Call & Hardware

Amazon Web Services (AWS); Herndon (VA); On-site; USD 43,000 - 74,000; Full time

Job summary

Amazon Data Services, Inc. in the United States is hiring a Data Center Technician to help maintain AWS global infrastructure. You will perform server rack installations, hardware break-fix, troubleshoot network issues, and participate in on-call rotations to keep services available.

The role involves working in data centers, collaborating with engineers and vendors, and contributing to change management, documentation, and process improvements while supporting 24/7 operations.

Qualifications

• Experience in networking with data center hardware and software components.
• Ability to troubleshoot hardware issues and repair faulty components.
• Experience handling customer-facing interactions and prioritizing urgent requests.
• Familiarity with ticketing systems and incident management processes.
• Understanding of cabling best practices and data center infrastructure.
• Experience working in a data center environment and maintaining uptime.

Responsibilities

• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on-call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

Skills

Networking experience

Hardware troubleshooting

Customer interaction under pressure

Ticketing system experience

Cabling best practices

Data center operations

Job description

Amazon Data Services, Inc. in the United States is hiring a Data Center Technician to help maintain AWS global infrastructure. You will perform server rack installations, hardware break-fix, troubleshoot network issues, and participate in on-call rotations to keep services available.

The role involves working in data centers, collaborating with engineers and vendors, and contributing to change management, documentation, and process improvements while supporting 24/7 operations.