Cloud Data Center Technician - 24/7 On-Call

Amazon Web Services (AWS); Wharton (TX); On-site; USD 43,000 - 75,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a Data Center Technician to perform server hardware diagnostics, rack installations, and network troubleshooting. You will participate in on-call rotations and support 24/7 operations across AWS data centers.

The role requires travel between data centers in Texas, availability for shift work, and collaboration with engineers, vendors, and security teams. A related IT degree or equivalent experience is preferred.

Qualifications

• 2+ years of computer/server hardware troubleshooting experience.
• 2+ years of computer layer 1/2 networking experience.
• Willingness to work a flexible schedule including weekends, nights, and holidays.
• Bachelor's degree in IT-related field preferred, or equivalent professional/military IT experience.

Responsibilities

• Perform server rack installations and hardware diagnostic/repair work to maintain service availability.
• Troubleshoot network issues and participate in event response and on-call rotations.
• Serve as a primary contact for internal/external stakeholders and coordinate with engineers and vendors.
• Contribute to documentation and process improvements from operational insights.

Skills

Hardware troubleshooting

Networking L1/L2

On-call support

Education

Bachelor's degree in IT or related field

Tools

Linux/Unix Administration

Job description

Amazon Data Services, Inc. is seeking a Data Center Technician to perform server hardware diagnostics, rack installations, and network troubleshooting. You will participate in on-call rotations and support 24/7 operations across AWS data centers.

The role requires travel between data centers in Texas, availability for shift work, and collaboration with engineers, vendors, and security teams. A related IT degree or equivalent experience is preferred.