Clinical Office Assistant: Patient Care Support

1400 The Spaulding Rehabilitation Hospital Corporation; Braintree (MA); On-site; USD 25,000 - 32,000; Full time

Job summary

Spaulding Rehabilitation Hospital Corporation in Massachusetts is seeking an Administrative Assistant to support both clerical and clinical operations within a physician practice. You will handle scheduling, front-desk duties, billing, and basic patient communications to ensure smooth patient flow.

The role emphasizes strong organizational skills, proficiency with Office Suite, and the ability to multi-task in a fast-paced healthcare environment. Onsite work with regular hours is expected.

Qualifications

• High School Diploma or Equivalent required; no substitution with experience.
• 0-1 year of healthcare office experience required.
• Proficiency with Office Suite.
• Ability to greet patients and assist with scheduling and front-desk duties.
• Strong written and verbal communication skills.
• Ability to manage time and multi-task in a fast-paced clinical office.
• Familiarity with basic clerical tasks and patient billing processes.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Communication

Time management

Organization

Written communication

Telephone handling

Interpersonal skills

Education

High School Diploma or Equivalent

Tools

Office Suite

Phone system

Job description

Spaulding Rehabilitation Hospital Corporation in Massachusetts is seeking an Administrative Assistant to support both clerical and clinical operations within a physician practice. You will handle scheduling, front-desk duties, billing, and basic patient communications to ensure smooth patient flow.

The role emphasizes strong organizational skills, proficiency with Office Suite, and the ability to multi-task in a fast-paced healthcare environment. Onsite work with regular hours is expected.